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Customer Quotes

What business leaders really think about who they serve.

This customer quotes collection features perspectives from business leaders on innovation, focus, and how the relationship between companies and the people they serve has evolved with technology. Several lines touch on marketing speed and shifting expectations.

Innovation comes from the producer - not from the customer.

Quotes by W. Edwards Deming

We built TransferWise focused on customer innovation. That means we build our product based first and foremost on our customers.

Quotes by Taavet Hinrikus

There's one thing a CEO should always keep at the front of their mind, and that's customer needs.

Quotes by Taavet Hinrikus

I support the Volcker rule, but there needs to be proper definitions around the Volcker rule so that banks can understand exactly what they can do and what they can't do, and that they can provide the necessary function of...

Quotes by Steve Mnuchin

Business Quotes

The average customer comes into McDonald's three to four times a month, and I'm absolutely convinced that can fit in very comfortably into a balanced diet.

Quotes by Steve Easterbrook

Market type determines the startup's customer feedback and acquisition activities and spending. It changes customer needs, adoption rates, product features, and positioning as well as its launch strategies, channels and activities.

Quotes by Steve Blank

Unlike many other startup processes, Customer Development is deep, detailed, and rigorous.

Quotes by Steve Blank

Customer Development changes almost every aspect of startup behavior, performance, metrics, and, as often as not, success potential.

Quotes by Steve Blank

The business model is both the starting point and the scorecard for Customer Development progress.

Quotes by Steve Blank

Commerce Quotes

Face-to-face customer feedback refines or validates every component of the startup's business model, not just the product itself.

Quotes by Steve Blank

Visionary CEOs are product- and business-model-centric and extremely customer focused.

Quotes by Steve Blank

What the fashion system says and what the fashion customer says are really two different things.

Quotes by Stefano Gabbana

People will buy anything that is 'one to a customer.'

Quotes by Sinclair Lewis

So I think instead of focusing on the competition, focus on the customer.

Quotes by Scott Cook

Custom Quotes

Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff.

Quotes by Scott Cook

We've had to be innovative, in terms of reaching the customer, and that's all been about making it an experiential shopping environment.

Quotes by Sara Davies

So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services.

Quotes by Sanjay Kumar

There are a lot of people who touch the customer.

Quotes by Roger Staubach

When our customer leaves Urban Outfitters, the Main Line is the type of place where more of them go than don't.

Quotes by Richard Hayne

Customer Service Quotes

We have a relationship with our customer, and that relationship translates into sales.

Quotes by Richard Hayne

Frequently Asked Questions

What is the Customer quotes collection about?
It gathers business perspectives on innovation, focus, and the evolving relationship between companies and the people they serve.
Why do people search for customer quotes?
Business owners and marketers often look for sharp, quotable language to explain their approach to serving customers.
Do these quotes cover technology's impact on business?
Yes - several lines discuss how the internet and cloud tools have changed how quickly companies reach and manage customers.
Is this collection focused on any particular industry?
No - it spans fashion, eyewear, and small business examples, all centered on the customer relationship.
What should I read next?
The Business collection offers broader quotes on leadership and company strategy.

For more on running a company, browse our Business collection or see what defines great Customer Service.