W Edwards Deming Quotes

Most Famous W Edwards Deming Quotes of All Time!

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In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.

What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.

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'Quality' means what will sell and do a customer some good - at least try to.

Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.

American management thinks that they can just copy from Japan. But they don't know what to copy.

The prevailing system of management has crushed fun out of the workplace.

In 1945, the world was in a shambles. American companies had no competition. So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.

My mother was my biggest role model. She taught me to hate waste. We never wasted anything.

I am forever learning and changing.

I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.

Research shows that the climate of an organization influences an individual's contribution far more than the individual himself.

Quality is pride of workmanship.

Export anything to a friendly country except American management.

No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer.

People don't like to make mistakes.

The big problems are where people don't realise they have one in the first place.

Learning is not compulsory... neither is survival.

If you do not know how to ask the right question, you discover nothing.

It is not enough to do your best; you must know what to do, and then do your best.

Eliminate numerical quotas, including Management by Objectives.

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