Top 10 W Edwards Deming Quotes

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In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.

What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.

'Quality' means what will sell and do a customer some good - at least try to.

Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.

American management thinks that they can just copy from Japan. But they don't know what to copy.

The prevailing system of management has crushed fun out of the workplace.

In 1945, the world was in a shambles. American companies had no competition. So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.

My mother was my biggest role model. She taught me to hate waste. We never wasted anything.

I am forever learning and changing.

I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.

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