Richard Hayne Quotes

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I would never and did not ever characterize myself as a hippie.

For a suburban man aged 30 to 40, hell is going clothing shopping on a Saturday afternoon. There are about 5,000 other things they would put on the list ahead of clothes shopping.

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As a company, we don't contribute to any cause except noncontroversial things like a breast cancer walk. I don't know anybody who is 'for' breast cancer.

Our job as a business is not to promote a political agenda. That's not what we do.

The model a lot of companies use is a very pyramidal model which sort of designates that all creativity, all wisdom flows from the top. We think that's the absolute wrong model.

We believe there is no fundamental structural changes in the young-adult market. There are, of course, fashion changes, and the success of each brand depends on the accuracy with which it predicts those changes.

When our customer leaves Urban Outfitters, the Main Line is the type of place where more of them go than don't.

I don't like all suburbs, just like I don't like all parts of cities.

The suburb in the 1950s was a bedroom community. The father worked in the city, and the mother stayed home. Now people live and work in the suburbs, and businesses have grown up or moved from cities to certain pockets...

Psychographics speaks more to an attitude, a lifestyle.

Besides offering desirable products, the Free People brand continue to produce some of the most compelling imagery and customer engagement in the industry.

The Free People brand plans to drive growth on three different fronts: product expansion, geographic expansion and improved marketing.

Like Free People, the Urban brand is planning to grow by expanding product assortments, expanding the brand reach and by improved marketing.

At a mall you can almost get frostbite, it's so boring. Looking different is worth a lot.

No two of our stores are the same.

The store experience must become a performance, with the energy and precision of a Broadway play.

We must permeate the stores with creativity and offer service when and to the degree the customer wants it. Of course, it means offering all the omni bells and whistles they want, like in-store pickup, same-day delivery, and mobile point...

The Anthropologie brand continues to succeed in emotionally engaging its customers while delivering strong financial results.

Repositioning a brand is never easy and rarely without pain. I believe the Urban brand is making the necessary changes that will allow it to more fully engage its traditional customer and return to solid profitability.

I invite you all to visit our new Harold Square or Space 98 stores in New York. I think you'll agree with me that these stores have a distinct Urban Outfitters personality, with fresh, exciting product and an experience that...

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