Frances Hesselbein Quotes

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Tears belong within the family.

I believe that tears should be very private, and no matter what issue or what situation, we should have a very dignified demeanor.

If you grow up in Germantown, Pennsylvania, as I did, 5:30 means 5:30.

There's something exhilarating about being in the mountains and talking about management and the future with Peter Drucker.

With a growing number of one-parent families in the country, the Girl Scout troop can be an indispensable and powerful positive factor.

It is not business, it is not government - it is the social sector that may yet save the society.

Donors do not reward good intentions.

It is what we do with our lives that counts.

Age is irrelevant.

At one time, there was a stereotype that your Girl Scout leader was the mother of a Brownie, but increasingly, we are having young businesswomen and professional women who are not mothers but care about children.

Women are working for part or all of their adult lives now. The possibilities are limitless, but you need to prepare.

Selling cookies is usually a girl's first exposure to the world of business. She learns how to meet the public, talk about a product, sell the product, and is responsible for collecting money, giving change, and delivering the product. That's quite a business venture for a 7-year-old.

I'll meet people and tell them what I do, and their first reaction is usually, 'Oh, I love Thin Mints!' And you know, they are awfully good.

In my life, I don't have roadblocks and obstacles. I might have something you would call a 'challenge.' I throw that out the window, and I call that a wonderful opportunity.

When you see a roadblock or challenge as an opportunity, it is amazing how you are already halfway there.

I did not want to take a troop. I was the mother of a little boy. I knew nothing about little girls.

I didn't have a career plan. But what I did was, whenever there was a door open and a new opportunity, I always looked into it and took a chance and walked through the door.

When people are speaking, they require our undivided attention. We focus on them; we listen very carefully. We listen to the spoken words and the unspoken messages. This means looking directly at the person, eyes connected; we forget we have a watch, just focusing for that moment on that person.

Listening is an art.

An exceptional career is one that provides an opportunity to serve. It is a satisfying career in which you can't wait to get up in the morning to begin! You have a sense of purpose and mission. You know why you do what you do. It is a response to a call to serve. Once we do that, everything flows positively.

When I choose what I do, I ask, 'Does it make a difference?'

Leadership is a matter of how to be - not how to do it.

Leadership is not a basket of tricks or strategies or skills that you pull out. Leadership begins with the quality of the person.

One of the management imperatives in the '90s is managing diversity. Whatever the organization, when the constituents of that organization look at the board and management staff, they need to find themselves.

The real leader redefines or defines the mission in a very powerful way so that people understand it; it permeates the organization.

At a young age, I learned from my grandmother that I should respect all people. Her lessons were defining moments in my life and determined the type of leader that I would become.

I thought I'd never leave Pennsylvania. And I never imagined that I'd one day have the chance to lead the largest organization for girls and women around the world.

A single person doesn't change an organization, but culture and good people do.

If you are building a corporate culture of greatness, you have to define culture on your own terms and with the people you work with.

In 1976, I was invited to interview for the CEO position of the Girl Scouts of the U.S.A.

I never had any question about the direction we were going in at the Girl Scouts. We shared our mission and research with all levels of leaders from the very beginning - a concept I created, using cups and saucers, called 'circular management.' Everyone was on a team; there were no superiors or subordinates. There was respect for all people.

I always had this philosophy that only the best is good enough for those who serve girls.

I had read everything Peter Drucker ever wrote.

The Millennial mindset is one on the pulse of changing technology. They multi-task and enjoy a challenge. They need projects that utilize their knowledge and skills that can connect with their philosophical or deeper interests.

Move beyond the old assumptions, practices, and language that can be barriers to equal access.

Carry a big basket. In other words, be open to new ideas, different partners, and new practices, and have a willingness to dump out the old and irrelevant to make room for new approaches.

Practice self-awareness, self-evaluation, and self-improvement. If we are aware that our manners - language, behavior, and actions - are measured against our values and principles, we are able to more easily embody the philosophy, leadership is a matter of how to be, not how to do.

Leadership flows from inner character and integrity of ambition, which inspires others to lend themselves to your organization's mission.

Management is the set of skills that can help get things done. Unfortunately, its practice is too often a bag of manipulative tricks to advance someone's own interests, which creates cynicism.

Good leaders make people's strengths effective and their weaknesses irrelevant.

Dispirited, unmotivated, unappreciated workers cannot compete in a highly competitive world.

Not long after I was married, World War II began. My husband John volunteered for the Navy and was sent to Pensacola for training as a Naval Combat Air Crew photographer. It seemed a strange assignment for a young newspaper editor and writer, already exempt, but off he went, saying goodbye to our 18-month-old Johnny and me.

I lost my son in late 2011. He had been totally incapacitated from his neck down for the last eight years of his life, but his mind was alive and brilliant in those years. He even wrote a book, 'Allegheny Mountain,' lying at home in his hospital bed.

We do not know what lies ahead, yet whatever the challenge, leaders will rise, finding the heart, the language, the caring that embraces and sustains.

It takes courage for a leader to identify and confront self-imposed barriers, to put in place the personal strategies required to unleash the energy, innovation, and commitment to self-development.

I adored my grandparents and spent every weekend with Mama and Papa Wicks. They had seven children, so they needed a big house - and it seemed only logical to them to build into their house a pipe organ in a music room with a sixteen-foot ceiling.

In the future, it will not be the one big message, the one big voice, but millions of us, in our own way, healing, unifying, and experiencing that one defining moment when we recognize that sustaining the democracy is the common bottom line - whoever we are, whatever we do, wherever we are, the call is to sustain the democracy.

Girl Scouts helps girls make decisions that are right for them and offer support.

We are increasingly becoming a pluralistic nation.

We see change as a challenge, not as a threat.

We cannot ensure equal access or build upon our diverse strengths by sitting at our desks.

Social-sector organizations have to be better managed than for-profit organizations... because they have no margin of error.

Some corporations are extremely well managed; some nonprofit organizations are. It has nothing to do with the sector. It has to do with quality of management.

Simple questions can be profound, and answering them requires us to make stark and honest - and sometimes painful - self-assessments.

When it comes to communicating change at any time, the mission must be clear, and it must inspire.

Planning defines the particular place you want to be and how you intend to get there. It's a responsibility rather than a technique.

There is just one reason that we are placed on this Earth. That reason is to love and be loved - in that order.

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