Oscar Munoz Quotes

Most Famous Oscar Munoz Quotes of All Time!

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I think my reaction to most issues is to get the facts and circumstances.

We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their common sense.

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We are deeply sorry for the loss of anything - from your luggage to, of course, a loved pet.

We're going to teach and broaden sort of the cultural impact of respect and dignity, regardless of where you're sitting. And that's why we've said once you've boarded an aircraft, we're not going to take you off except for safety...

You forget sometimes that the people you're carrying are human.

I think one of the things that, at least, I found out over - and many have in the industry - is that of all the customer service desires and needs, price is one of them.

It's a new era with regard to social media. It's just something that we have to adapt to and accept.

We have such rigid rules, sometimes, that they don't have to be rules. They can be policies and procedures that can be adapted for the moment.

It's so important that we tell customers what's going on as best as we can. And we're trying to do that. We don't often know ourselves, for so many different factors, but reliability, flexibility, and information are the three critical...

For me, it's common sense to treat other people like you would like to be treated. Empathy is a broad concept, but how do you get there? People get there differently. I get there by truly building a little trust...

I can't tell you how many thousands of small moments that I've had with employees in our company that have been nothing more than a one-on-one. I'll see the baggage-services person, he or she is by himself. I'll pull them...

If I have any strength that would be considered above average, it is that I can read people.

Clearly, nutrition is great. I was a vegan, so being an athlete and a vegan certainly sounds like it would be the right thing to prevent something like heart disease, but it's highly genetic.

I was hired to make United better, and that's what we'll do.

The process of overbooking is a complicated one. It's actually minimal. We, on certain flights, overbook by one or two people.

I think we need to communicate more effectively how we treat you with respect and dignity as a customer.

If you fly and you look around today and you see our United family, you see them incredibly motivated and focused on making things right.

It is a free world. It is a dynamic of our new day and age: technology is everywhere.

Uncertainty always creates doubt, and doubt creates fear.

Clearly, on a visceral human front, I oppose any wall, anywhere, between any people - period.

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