Margaret Heffernan Quotes

Most Famous Margaret Heffernan Quotes of All Time!

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Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.

Business is not a science; it is not susceptible to experiments that can be controlled and replicated. Everything in business is too unpredictable for that - every business, employee, product, market is different and keeps changing.

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Words are how people think. When you misuse words, you diminish your ability to think clearly and truthfully.

When you use words loosely, without care and consideration, you erode trust in yourself and in what you're saying. When you squander words, you diminish your power.

A great advantage of a large corporation is supposed to be the large pool of talent in which its leaders can find and groom high achievers and successors.

The healthiest companies are always characterized by organic talent development.

Everyone I know feels harassed by email which has invaded their waking and sleeping hours.

The truth won't set us free - until we develop the skills and the habit and the talent and the moral courage to use it.

The biggest catastrophes that we've witnessed rarely come from information that is secret or hidden. It comes from information that is freely available and out there, but that we are willfully blind to.

If we aren't going to be afraid of conflict, we have to see it as thinking.

Phones and soundtracks and Muzak and fountains replace genuine and unpredictable human contact with a seamless soundtrack from a bad movie and a cliche that makes us believe we must all be happy.

I don't mind if the couple next to me is tense or the kids are whiny. I'd even be happy to hear an honest argument, evidence of thinking. I'd like to know these teeth-perfect families don't just buy each other...

I hate people walking down the street listening to the soundtrack of their lives which responds to them but not their setting. I hate the overspill of sound which metro and subway riders are oblivious to because they notice no...

Noise is a buffer, more effective than cubicles or booth walls.

British innovation in design, in the creative arts, in engineering and manufacturing is world class.

Britain is famous for being great at inventing and poor at commercializing.

I haven't always hated McDonald's. When my kids were little and I lived in the U.S., they were as susceptible as anyone to Happy Meals and tatty toys that subsequently littered our sitting room.

The medical profession is - and knows itself to be - endemically conservative and conformist.

The vast literature concerning whistleblowers shows that, far from weird extremists, they are really quite ordinary people: male and female, young and old, junior and senior, no more nerdy or obsessive than most hard workers.

One of the sad truths about leadership is that, the higher up the ladder you travel, the less you know.

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